Million Dollars Worth of Work

The Cincinnatian Hotel: B105.1 Million Dollars Worth of Work


Front Desk, Housekeeping

Front desk –

PRIMARY PURPOSE: To increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the brand standards of company.


· Meets and exceeds customer and team member expectations by providing service and teamwork

· Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations

· Provides quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay

· Registers, processes, and greets customer promptly, welcoming him/her to the hotel

· Responds to customer requests for information about the hotel

· Arranges for special services requested by the customer

· Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

· Arranges fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance

· Minimizes loss of revenue by adhering to all established credit and inventory control procedures

· Ensures all customers establish a form of payment upon check-in

· Monitors customer accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information

· Improves timeliness of cash flow by adhering to all established credit and inventory control procedures

· Verifies all information on reservations check-in; name, address method of payment, etc.

· Identifies and records special billing instructions

· Completes shift closing accurately by getting appropriate approval signatures and authorization codes

· Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc

· Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets

· Properly processes customer mail, messages, and packages to insure their receipt by customers


· High School diploma

· 1-2 years experience working as a hotel front desk agent preferred

· Competent computer skills including knowledge of Microsoft Word and Excel

· Experience using hotel reservation system such as FOSSE or OnQ is a plus.

· Organization skills and attention to detail

· Friendly and customer service oriented

· Good interpersonal and problem solving skills

· Ability to work weekends is required

· 1st, 2nd, 3rd shift flexibility is preferred


PRIMARY PURPOSE: To maximize customer satisfaction by providing neat and clean customer rooms in accordance with company and brand standards.


· Ensures customer satisfaction by cleaning customer rooms daily according to operational policies and standards

· Removes soiled bed and bath linens and replaces with clean linens as required

· Removes accumulated trash and debris from room as required

· Cleans bathroom area

· Dusts all surfaces

· Replenishes promotional materials and literature

· Replenishes room amenities

· Vacuums rooms as required

· Reports unusual circumstances to Housekeeping Department

· Reports maintenance requests and replacement orders

· Turns in articles left in rooms to Executive Housekeeper for “Lost and Found” handling

· Leaves all customer belongings in stay over rooms unless they have been discarded in the trash

· Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner

· Stocks supply cart correctly

· Places cart and vacuum cleaner

· Replaces and/or empties vacuum cleaner bag daily

· Cleans cart and vacuum cleaner on a regular basis

· Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it

· Checks stock daily

· Notifies Housekeeping manager or supervisor immediately if any stock shortages exist

· Pulls any damaged or rewash linen and returns them to the Laundry Department


· 1 year housekeeping experience preferred

· Must be flexible in work hours to accommodate last minute changes in scheduling

· Must be available to work weekend shifts

· Knowledge of cleaning equipment, cleaning techniques and safe use of chemicals is essential

· Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.

· Must achieve required threshold scores according to brand and company inspections.

$11.00 – $14.00 based on experience