British Airways said it was reuniting passengers with their bags after realizing “something fishy was going on”
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Mrs Braunholtz had flown in from Europe with her husband and two children, aged 11 and seven.
She said they were instructed to go to Terminal 5 to get their luggage.
But instead of baggage they saw frozen fish rotating on the conveyor belt.
They thought they were part of a reality show.
Boxes of sea bass and sea bream were delivered to Terminal 5 of Heathrow Airport on Monday
She added some passengers were “irate” at the situation.
“We’ve apologized to our customers and we have been reuniting them with their luggage after realizing that something fishy was going on,” it added.
“At some point, one of the people loading these boxes of fish should have thought ‘this can’t be right for Terminal 5’