Mrs Braunholtz had flown in from Europe with her husband and two children, aged 11 and seven.
She said they were instructed to go to Terminal 5 to get their luggage.
But instead of baggage they saw frozen fish rotating on the conveyor belt.
Mrs Braunholtz had flown in from Europe with her husband and two children, aged 11 and seven.
She said they were instructed to go to Terminal 5 to get their luggage.
But instead of baggage they saw frozen fish rotating on the conveyor belt.