Apollo Home has been serving the Greater Cincinnati area since 1910! At Apollo, we strive to deliver Peace of Mind for our customers- Health, Safety, Comfort and Efficiency through an unusually professional approach in how we provide solutions to our members. We recognize that achieving our mission is only possible if we develop the very best talent in the industry.
Customer Experience Manager
Are you a leader with the ability to bring out the very best in others? Do you have a passion for helping people and delivering exceptional customer service? Are you organized, goal-oriented and able to meet goals through flexibility, resourcefulness, and creativity? Then come join our team! Apollo Home is looking for our next superstar to lead a team of 20 customer service representatives and dispatchers to develop a world class customer experience in support our growing company.
The CSR’s are the first line of communication with existing and new customers and serve a key role in getting customers the help they need while building relationships and providing a positive impression of the company and the services we provide. As the Customer Experience Manager, you will be responsible for driving individual and overall team performance results by recruiting, on-boarding, training and coaching CSR’s. You will direct the day-to-day team operations and look for opportunities to improve call conversions, department processes, and resource materials. Your accuracy in monitoring and communicating performance results while collaborating with other departments will be a must. This full-time position requires schedule flexibility and may include some night and weekend work.
We’re looking for a candidate with a minimum of 2 years of experience leading the successful performance of a team in the customer service industry or a call center environment. You must be proficient with computers, Microsoft Office, telephone hardware and call center software. Your success at leading and motivating teams to success will ensure you’re a top candidate!
Apollo Home has set the standard for quality work and courteous customer service. We are proud to be Cincinnati/ Northern Kentucky’s most trusted home service company. We are a seven-time awarding winning Top Place to Work by the Cincinnati Enquirer and Cincinnati.com. Our new state of the art corporate headquarters is located just north of Cincinnati in Oakley.
Why Should You Apply
Apollo Home is dedicated to offering a family-oriented workplace where employees enjoy coming to work each day because they work alongside our amazing team members and are rewarded with competitive pay and generous benefits packages. We include paid vacation & holidays, complete medical, dental and vision insurance, 401k with employer matching, life insurance and ongoing training and education. Come join our team of professionals and take pride in working for an established industry leader!